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Direct claim lines for every carrier we represent, and what to do in the first hour so the claim goes smoothly.
Before anything else
Make everyone safe, involve the authorities where it applies, stop the damage from getting worse, and document everything before it gets cleaned up. Claims are won and lost on the first hour’s photographs.
For a car accident: move to safety, call the police, exchange information, and photograph vehicles, positions, and the scene before anything moves. For property losses: stop the water or secure the opening if you can do it safely, then photograph the damage and everything it touched before cleanup begins. Reasonable emergency repairs to prevent further damage are generally expected, so keep receipts for tarps, plywood, and water extraction.
What not to do: admit fault at a scene, discard damaged property before an adjuster rules on it, or give a recorded statement to another party’s insurer without talking to someone on your side first.
Carrier claim lines
Every carrier we represent runs a claim line around the clock. Have your policy number ready.
| Carrier | Claims phone |
|---|---|
| Travelers | 1-800-252-4633 |
| Safeco (A Liberty Mutual Company) | 1-800-332-3226 |
| Progressive | 1-800-776-4737 |
| National General (An Allstate Company) | 1-800-468-3466 |
| The Philadelphia Contributionship | 1-800-269-1409 |
Numbers verified against carrier claim pages, August 2026. After-hours calls route to each carrier’s claims service.
Paper wins claims
Photographs of all damage from several angles, the date and time, how the loss happened in your own words, and an inventory of everything affected. For accidents, add the other party’s insurance details, the police report number, and witness contacts.
Write the sequence of events down while it is fresh. Adjusters ask the same questions weeks apart, and consistent answers move claims; reconstructed memories stall them. If receipts, serial numbers, or purchase records exist for damaged items, gather them early rather than during the back-and-forth.
Where we come in
Call us when you are unsure whether to claim at all, when a claim stalls or an offer looks wrong, or when you simply want someone who reads policies for a living on your side of the table. That service is part of what your premium already bought.
The judgment call before filing matters more than people expect: claim frequency affects future pricing, so a loss barely above the deductible is sometimes better absorbed, and that arithmetic is exactly the conversation to have with us first. Once a claim is running, we stay involved as leverage: an agency that places business with a carrier gets phone calls returned.
Reach us at (610) 259-6700, Monday to Friday, 9:00 AM to 5:00 PM, or [email protected] any time.
What happens next
The carrier assigns an adjuster, usually within a business day or two, who inspects, requests documents, and issues a coverage decision and estimate. Repairs, replacement, or payment follow, minus your deductible, and we stay available at every step.
Keep every claim number, adjuster name, and date. If the process drags past what seems reasonable, or the estimate misses obvious damage, that is your cue to call us rather than to accept the first answer. Most claims resolve cleanly. The ones that do not are why the agency relationship exists.
Questions
Call the office and describe what happened. We will tell you honestly whether and how to claim.
Get a QuoteCall (610) 259-6700